Returns & Exchanges
At Vokka Perfumes, we want you to be completely satisfied with your signature scent. If you are not entirely happy with your purchase, we offer a 30-day return window for unopened and unused fragrances in their original packaging.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and the reason for your return to receive a Return Authorization Number.
Secure Packaging
Carefully pack the perfume in its original box and protective sleeve to ensure it remains upright and secure during transit to prevent leakage or damage.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; please retain your tracking receipt for verification.
Quality Inspection & Refund
Once our specialists verify the product's condition, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing